About Our Products
What exactly is a body butter and how does it compare to a body cream or lotion?
Body butters only contain butters and oils whereas body creams or lotions contain water and lesser amounts of oils. As a result, the consistency of body butters is solid until it hits some body heat.
Can I eat The Shea Parlor Body Butters?
No! Although our products look like a sweet treat to eat, they are not meant to be eaten.
What ingredients are in the body butters?
All of our products are 100% organic and vegan and include:
• Unrefined Pure Shea Butter
• Nutrient-Rich Avocado Oil
• Virgin Olive Oil
• Pure Jojoba Oil
• Natural Moisturizing Glycerin
• Fragrance
Are the products safe to use for all skin types?
All of The Shea Parlor products were formulated to be safe for all skin types. An allergy to our ingredients is rare, but does happen. If you've never used our products before, test a very small amount on your skin before applying liberally.
Please consult your doctor with the list of ingredients found on the website if you have any concerns.
Are the products organic?
Yes, all of The Shea Parlor products are 100% organic.
Are the products vegan?
Are the products vegan?
Are the products cruelty-free?
Yes, all of The Shea Parlor products are 100% cruelty-free.
Can I use the Shea Parlor body butters on my face?
We don’t recommend using the products on your face. However, our unscented whipped body butter is perfect for using head to toe!
Storage Tips
How long do the body butters last?
Up to 6 months. Please be aware that this product is natural-based, and contains no water or preservatives. And while being made up of oils and butters means it doesn't need a preservative, the introduction of water into your product will significantly reduce your product’s shelf life. To avoid this, scoop out your butter with your wooden spoon, or dry hands.
How should I store my body butter?
Store your products in a cool dry place. You should not expose the product to direct sunlight. Doing so can cause the product to melt.
My body butter melted, is something wrong?
If your body butter is exposed to high temperatures, which can happen during shipping, the body butter may melt. If this happens, place the body butter in a cool dry place and it will solidify again. It may not have the creamy whipped consistency but it will still be soft and easy to use. If you're feeling adventurous, you can use a hand mixer to whip the body butter for consistency – though this is not necessary.
Do you send samples?
We don’t have samples at this time. Please make sure to sign up on our email marketing list so you can get the latest promotions and news about The Shea Parlor. We might have samples in the future so stay tuned!
What safety precautions is the The Shea Parlor taking during Covid-19?
At The Shea Parlor, your health and safety is one of our top priorities! In order to make sure that we do our part, all product containers are thoroughly sanitized and handled by employees wearing protective gloves at all times.
What if I have an issue with my order?
At The Shea Parlor, we pride ourselves in providing superior customer service. If you have any issue with your order, please contact us at info@thesheaprlor.com and we will resolve it as soon as possible.
Can men use The Shea Parlor products?
Absolutely, our products are meant for everyone including men, children and everyone in between!
Shipping
How long before I can receive my order?
Once your payment is received, we’ll start processing your order!
If you chose our shipping or pick up option, your order will be ready within 5-7 business days. You will receive further updates regarding location, date, or time for pick up.
What forms of payment do you accept?
We accept all major credit cards, PayPal and Apple Pay.
How can I update or cancel my order?
You can send us an email at info@thesheaparlor.com. Please contact us immediately for cancellations.
Do you ship internationally?
No, unfortunately we do not at the moment!
Does The Shea Parlor have gift cards?
Sure do! Check out our super convenient gift cards here!
What is your return policy?
Due to the nature of our products, we cannot accept returns.
Social
How do I sign-up for The Shea Parlor's newsletter?
You can sign up on here to get the latest beauty secret and trends, exclusive promotions, and news about The Shea Parlor!
Is The Shea Parlor open for collaborations/PR relations?
Absolutely! We are constantly looking for supporters to collaborate with us! Please be sure to contact us at info@thesheaparlor.com with your name and social media information so we can learn more about you and we will get back to you as soon as we can!
Need more help?
Just send our friendly staff an email at info@thesheaparlor.com anytime!